express credit system to establish the main body of illegal dishonesty blacklist and joint disciplinary system as the focus, and will be the first to establish enterprise information publicity system and postal industry regulatory information systems.

Beijing News (reporter Xin Na) sent by courier, first look at the blacklist". Recently, the State Post Bureau said it would establish illegal dishonesty blacklist and joint disciplinary system, and said it will complete the construction of the credit system in the courier industry in 2020.

will build a courier enterprise information publicity system

recently, the State Post Bureau issued on the strengthening of the express industry credit system construction of a number of opinions, by the end of 2020, the establishment of the rules and regulations of the express industry credit system.

"opinion" clear tasks, including: accelerating the construction of government credit, improve the express industry credit system and standard system, improve the express industry credit management system and perfect the credit information collection and publicity work mechanism, strengthen the application of credit information, strengthen the industry honesty culture construction etc..

in addition, the "opinions" that express credit system to establish the main illegal dishonesty blacklist and joint disciplinary system as the focus, and will advance the establishment of enterprise information publicity system and postal industry supervision information system etc.. At the same time, encourage postal management departments at all levels, according to local conditions, local conditions, pilot.

courier service, delay complaints up to

previously, consumers receive express delivery problems, complaints can be made by the State Post Bureau website. Conditions for the complaint, the complaint to the enterprise within seven days without any treatment results or the results of the enterprise is not satisfied.

according to the State Post Bureau statistics, as of October this year, through the 12305 postal industry consumer complaints telephone and complaints website received a total of 68715 consumer complaints. Among them, the postal service issues accounted for 3.2% of the total number of complaints, involving express business issues accounted for the total number of complaints of 96.8%.

through the analysis, the complaint involves 43 courier companies. The problem is more concentrated, service delivery delays and lost deficient, accounted for 41.6%, 25.5% and 17.8%.

in addition, compared with the previous month service complaints, large growth rate is delayed, lost deficient, illegal charges and delivery services, growth of 42.6%, 41.3%, 38.7% and 20.8% respectively.

expert opinion

will promote the courier service quality improvement

the "opinions" clearly put forward the establishment of express enterprises illegal dishonesty blacklist and joint disciplinary system, China express association deputy secretary general, Yong Yi things think tank senior expert Shao Zhonglin believe that further strengthen the integrity of the building industry express, express enterprise service quality and consumer satisfaction have greatly improved. Courier companies will not find reason >